ALPHA Transportation and Distribution Policy
1. Delivery Range
- We ship to: All 50 U.S. states, U.S. territories, and select international destinations (see checkout for availability).
- Exclusions: Some remote or high-risk regions may be restricted; the system will notify you during checkout if your address is ineligible.
2. Processing & Delivery Times
| Order Type | Processing Time | Estimated Delivery* |
|---|---|---|
| In-stock items | Within 1 business day | 2–5 business days |
| Pre-orders | As stated on product page | +2–3 days after dispatch |
| Peak seasons (e.g., Black Friday) | Up to 3 business days | Add 1–2 extra days |
3. Shipping Costs
| Order Value (USD) | Standard Shipping | Expedited (2-day) |
|---|---|---|
| Under $75 | $5.99 | $14.99 |
| $75+ | FREE | $9.99 |
| International | Calculated at checkout (Duties/taxes not included) |
4. Order Tracking
- You’ll receive a confirmation email with a tracking link once your order ships.
- Track your package anytime via “My Account” > “Order History”.
5. Returns & Exchanges
- Free returns within 30 days for store credit or exchange.
- Refunds: Return shipping costs are deducted unless the item is defective/wrong.
- How to return: Use our prepaid label (found in your order email) or contact mailto:1059755732@qq.com.